Terms of Service

1. About these terms

These terms apply to your use of www.digitalprolex.com and to the services provided by Digital Prolex (Proprietor: B Ganesh), an MSME (Udyam) registered business at 465, Pillaiyar Kovil Street, Nandhimangalam, Tiruvannamalai, Tamil Nadu – 606 705, India. When you become a client, your written proposal sets out your agency fee, ad budget and site-visit target. If the proposal and these terms differ, the proposal applies.

2. Using our website

The information on this website is general and may change. Nothing on this website is a promise of specific results for your project. You agree not to misuse the website, including by submitting false information or attempting to disrupt it.

3. Free Project Audit

The Project Audit is free and carries no obligation to work with us. The report is yours to keep. It is based on the information you share with us, and any figures in it are estimates, not guarantees.

4. Who we work with

We work only with developers of plot projects (plotted developments). We run campaigns only for projects with valid approvals (DTCP, RERA or other approvals required for the project), with an ad budget of ₹30,000 a month or more. If your approval is pending, we can prepare your audit and launch plan, and campaigns start once the approval is granted. We may decline any project.

5. Fees and payment

• Your agency fee is fixed in your written proposal after the audit.
• The first 3 months of agency fees are paid upfront. After that, fees are paid monthly in advance.
• Your ad budget is paid by you directly to Meta. It never passes through us.
• We are not currently registered for GST, so our invoices do not include GST. If we register in future, GST will be added to fees from that date, and we will tell you in advance.
• If a payment is more than 7 days overdue, we may pause our services until it is paid.

6. Getting started

Your campaign goes live within 7 days of us receiving all of the following: your project details and approval documents, access to your Meta ad account, and the upfront agency fee. You agree to review and approve ad creatives within 2 working days. Delays in providing these extend the 7-day period by the same time.

7. WhatsApp reply commitment

Our system sends an automatic WhatsApp reply to every lead within 5 seconds of the lead reaching it, measured by our system's timestamps and shown in your reports. This does not cover:

• delays before a lead reaches our system, such as Meta delivering the lead late;
• phone numbers that are invalid or not on WhatsApp;
• outages or restrictions by Meta, WhatsApp or internet providers.

8. Site-visit target and refund

8.1 Your site-visit target is fixed in your written proposal after the audit.

8.2 The 90-day period starts on the day your campaign goes live.

8.3 A site visit means a prospective buyer who came from our campaigns or your ApprovedPlot.in listing, visited your project site or sales office in person, and was marked "Visited" in our system by your team within 24 hours, with the buyer's name and phone number. We may confirm a visit with the buyer.

8.4 The refund applies only if, throughout the 90-day period:

• your team calls qualified leads within 2 hours of our alert, between 9 am and 7 pm (leads that arrive after 7 pm are called by 11 am the next day);
• your team updates each lead's status in our system within 24 hours of any change;
• your campaigns run at the agreed ad budget. If campaigns are paused for more than 3 days in total, the 90-day period is extended by the number of paused days. If the ad budget falls below the agreed amount, the refund does not apply;
• you tell us in advance about any material change to price, payment plans or project details, in which case we may revise the target in writing;
• your fees are paid on time and your project approvals remain valid.

8.5 If we miss the target and these conditions have been met, we will refund the 3-month agency fee you paid upfront, in full, within 7 working days after the 90-day period ends, to the account it was paid from.

8.6 Ad spend paid to Meta is never refundable by us.

8.7 This refund applies once per project, to the first 90-day period only.

8.8 We do not guarantee bookings. Bookings depend on your price, location and sales process.

9. Your project information and ads

You are responsible for the accuracy of all project information you give us, including prices, approvals, plot sizes, amenities and registration details. For RERA-registered projects, your RERA registration number will be shown in ads as required. We may refuse or remove any ad we believe is misleading or breaks the law or Meta's advertising policies.

10. Your data and accounts

Your ad accounts, business pages and lead data belong to you. We work through access you grant us. When our engagement ends, we will give you an export of your lead data, remove our access, and delete your data from our system within 30 days, except where the law requires us to keep it. We handle personal data as described in our Privacy Policy.

11. Our system and work

Our lead system, DAMAIQ, and ApprovedPlot.in remain our property. You may use them during our engagement. Ad creatives we make for your project are yours to use for that project once the related fees are paid.

12. Ending our engagement

The first 3 months are a fixed commitment, paid upfront. After that, there is no lock-in: either of us can end the engagement by written notice (email or WhatsApp) at least 7 days before the next billing date, and our services continue until the end of the month already paid for. We may end the engagement immediately if fees remain unpaid, if project information or approvals are found to be false, or if continuing would break the law or Meta's advertising policies. Fees already paid are not refundable, except under section 8.

13. Limits on our liability

We are not responsible for bookings or sales, for decisions made by Meta or WhatsApp (such as ad rejections or account restrictions), or for indirect losses such as lost profits. Our total liability to you is limited to the agency fees you paid us in the 3 months before the claim.

14. Changes to these terms

We may update these terms from time to time and will change the "Last updated" date when we do. Changes do not affect an engagement already running unless we both agree in writing.

15. Governing law

These terms are governed by the laws of India. The courts at Tiruvannamalai, Tamil Nadu, have jurisdiction.

16. Contact

Email: contact@digitalprolex.comAddress: 465, Pillaiyar Kovil Street, Nandhimangalam, Tiruvannamalai, Tamil Nadu – 606 705